3. Return and Refund Policy

3.1 Return Period

You may return most items within 30 days of delivery for a full refund, provided they are in original condition with all tags and packaging intact. Certain items may have different return periods as specified in the product description.

3.2 Conditions for Returns

To be eligible for a return, items must:

• Be unused and in the same condition as received
• Include original packaging, tags, and accessories
• Not be personalized or customized items
• Not be perishable items (food, treats with short shelf life)

3.3 Non-Returnable Items

The following items cannot be returned:

• Opened or used food items and treats for safety reasons
• Personalized or custom-made products
• Items damaged by misuse or normal wear
• Digital products or downloadable items
• Items marked as final sale or clearance

3.4 Return Process

To initiate a return:

1. Contact our customer service within the return period
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package items securely and ship using provided return label

3.5 Refund Processing

Once we receive and inspect your returned item, we will send you an email notification. If approved, your refund will be processed to your original method of payment within 5-10 business days.

3.6 Exchange Policy

We currently process exchanges as returns and new purchases. If you need a different size or color, please return the original item and place a new order.

3.7 Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will provide a prepaid return label and expedite a replacement or full refund.

3.8 Return Shipping Costs

Customers are responsible for return shipping costs unless the item was defective, damaged, or we made an error. We recommend using a trackable shipping service for returns over $50.