4. Shipping and Delivery Policy

4.1 Shipping Options

We offer several shipping options:

• Standard Shipping (5-7 business days): $5.99
• Express Shipping (2-3 business days): $12.99
• Overnight Shipping (1 business day): $24.99
• Free Standard Shipping on orders over $50

4.2 Processing Time

Orders are typically processed within 1-2 business days. Custom or personalized items may require additional processing time as specified in the product description.

4.3 Shipping Destinations

We currently ship within the continental United States. Additional shipping options may be available for Alaska, Hawaii, and international destinations with additional fees.

4.4 Delivery Information

Delivery times are estimates and may vary based on location and circumstances beyond our control. You will receive tracking information once your order ships.

4.5 Special Handling

Certain items may require special handling:

• Perishable items (food, treats) are shipped via expedited methods
• Fragile items receive additional protective packaging
• Large items may require freight shipping with special arrangements

4.6 Delivery Issues

If your package is lost, damaged in transit, or delivered to the wrong address, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

4.7 Refused or Undeliverable Packages

Packages refused by the recipient or returned as undeliverable will be subject to return shipping fees. Refunds will be processed minus shipping costs once the package is received back at our facility.